Customer Service Executive - Airfreight Import / Export

Join Harold Consultancy, a leading name in global logistics, as a Customer Service Executive specializing in Airfreight Import/Export. Based in the vibrant regions of Bali, including Canggu, Ubud, and Denpasar, you will play a pivotal role in ensuring seamless customer service and smooth operations for our airfreight clients. With a competitive salary of USD 3000 - 4500, this is your chance to grow in an industry that values expertise and dedication.

In this role, you will handle customer inquiries, resolve issues, and ensure that our clients receive the best possible service. You will work closely with our team of logistics experts to coordinate shipments, track cargo, and provide updates to our clients. This position offers a dynamic work environment with opportunities for professional development and career growth.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to airfreight clients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Coordinate and manage airfreight shipments, working closely with the logistics team to ensure smooth operations.
• Track and monitor cargo, providing regular updates to clients on the status of their shipments.
• Resolve customer issues and complaints, working towards satisfactory resolutions.
• Assist in the preparation of shipping documents, including bills of lading and commercial invoices.
• Stay updated with industry trends and regulations, applying this knowledge to improve service delivery.
• Collaborate with the marketing team to promote our airfreight services and attract new clients.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or airfreight industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize workload.
• Proficiency in English, both written and spoken.
• Familiarity with logistics software and tools, such as SAP, Oracle, or similar systems.
• Knowledge of airfreight regulations and international shipping practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and a customer-focused mindset.

🛠️ Keahlian

Lowongan Terkait